Changed your mind? Not in love with it? No problem, we’re happy to accept your return.
You can return any item purchased on alexanderwang within 7 days of the delivery date.
Make sure the merchandise you return is in its original condition with tags attached, and packaging included, otherwise we will be unable to accept your return and issue a refund.
for approved returns, please send returns to:
US and Canada
Attn: Alexander Wang Online Returns
Bergen Logistics Building 3
5903 West Side Avenue
North Bergen, NJ 07047
china (excluding hong kong)
Attn: Alexander Wang Online Returns
Lifestyle Logistics (Shanghai) Co., Ltd
Building D, No. 102, Jinwen Road
Pudong New Area
Shanghai, 201323
Phone: +86 21 2090 5099 * 8966
rest of world
Attn: Alexander Wang Online Returns
CN Logistics Limited
Unit AB, 4/F Mercantile Ind. Bldg., 16-24 Ta Chuen Ping Street
Kwai Chung, N.T.
Hong Kong
we suggest you choose a trackable shipping service. For all returns within China, the customer is responsible for paying all related shipping fees within 14 days unless amended by alexanderwang.com/cn due to any quality or online service issues.
Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you.
For further information on the conditions for exercising your right to return, please see the Legal Area.
Currently, we cannot offer exchanges online.
All returns shipped using the pre-paid return label provided by alexanderwang are fully traceable using the tracking number.
2 in store returns
You may return any purchase made on our US site to our New York Flagship store:
Alexander Wang Soho
103 Grand Street
New York, NY
10013
We are happy to help facilitate UK returns in our London flagship. Packages may be dropped off with returning DHL label, refunds will continue to be processed when the package is received in our warehouse:
Alexander Wang London
43-44 ALBEMARLE STREET
LONDON, W1S 4JJ
United Kingdom
3 refunds
We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days.
The time needed to process your refund may vary based on the payment method used:
- credit card: our bank will reimburse you within 7 business days of the return acceptance confirmation email. the time it takes to restore the credit back to your account depends on the credit card issuer.
- paypal: you will see the refund in your paypal account within 24 hours of the return confirmation email.