final sale items in the following countries: argentina, australia, chile, colombia, egypt, hong kong (china), india, indonesia, japan, malaysia, philippines, singapore, south africa, south korea, taiwan (china), thailand, vietnam cannot be exchanged or returned. Orders cannot be modified once placed.  

This Return Policy applies to orders placed on the Alexander Wang website (alexanderwang.com). Our purpose is to guarantee your full satisfaction. While we are unable to offer exchanges currently, we are happy to accept your return and provide a refund if you are not satisfied with your order. 

Unless a longer period is required by applicable law, the product must be shipped back to us within 14 days of the delivery date. 

To be eligible for a return, the following criteria must be met:

•    The product has not been used, worn, washed, modified, or damaged by you.
•    The identification tag is still attached to the product. 
•    The product is returned in its original packaging. 

Please note that, unless the product is damaged, the following products cannot be returned:

•    Sealed products unsealed by you following delivery, where return is unsuitable due to health protection or hygiene reasons, such as bathing suits or underwear.
•    Items marked “Final Sale” (or similar) on the Alexander Wang website, subject to applicable law. 
•    Products which are made to your specifications or personalized for you.

To initiate a return, please log in to the return portal and select the item(s) and reason(s) for the return. You will receive an email confirmation with the shipping method, return label, and parcel preparation instructions. Drop off your parcel at a designated carrier location.  

The cost of return shipping for international orders will vary based on country and will be deducted from your refund:
•    Australia: 25 AUD
•    Canada: 15 CAD
•    Hong Kong: 100 HKD
•    Japan: 1500 JPY
•    South Korea: 10 USD
•    United Kingdom: 15 GPB
•    EU/South America/ Egypt/ Israel: 15 EUR
•    All other countries: 15 USD

If you do not use the pre-paid return label that we provide or otherwise follow the instructions from customer care, Alexander Wang is not responsible for any theft, loss, or damage that occurs during the return process. Once your package reaches our warehouse, your return will typically be processed within five to seven business days, but please understand that delays are possible when we are processing a higher than usual volume, such as during peak times. If your return does not meet the requirements of this Return Policy, as determined by Alexander Wang in its sole discretion, the package will be sent back to you and you will not receive a refund.

Once your return has been accepted and processed, it typically takes about an additional three to seven business days for your refund (depending on your bank) to appear on your original payment method, though it may sometimes take longer for various reasons, including processing times at your financial institution. We are unable to refund any other payment method than the method used for the order. Subject to applicable law, your refund will not include shipping charges incurred during checkout.

alexanderwang gift cards are not cash-redeemable and are only valid in the country where it was purchased. Lastly, lost or stolen gift cards are not reimbursable.