changed your mind? not in love with it?
while we are unable to offer online exchanges currently, we are happy to accept your return within 14 days of the delivery date. please ensure the merchandise you return is in its original condition with tags attached, and packaging included, otherwise we will be unable to accept your return and issue a refund.
please note that due to hygiene concerns, personal items e.g underwear and socks etc are non-returnable. return shipping charges are the responsibility of the recipient.
please request a return with our customer service team at firstname.lastname@example.org. for approved returns, a return label will be provided to you to be shipped back to our warehouse.
please send returns to:
attn: alexander wang online returns
cn logistics limited
unit ab, 4/f mercantile ind. bldg., 16-24 ta chuen ping street
kwai chung, n.t.
should you decide to use your own shipping service to return your order, please provide customer care with your tracking number to ensure minimal delays in return and refund processing. shipping fees incurred outside of the label provided by our customer care team are unable to be reimbursed.
keep in mind that if you do not use our return label, alexander wang is not responsible for any theft or loss during transport; therefore, we suggest you choose a trackable shipping service.
once our warehouse receives your packages, please allow up to 7 business days for your return to be processed. if your return does not meet the conditions listed, the package will be sent back to you.
for further information on the conditions for exercising your right to return, please see the legal area.
2in store returns
we are happy to facilitate uk returns in our london flagship within 14 days of the delivery date. please ensure the merchandise you return is in its original condition with tags attached, and packaging included, otherwise we will be unable to accept your return and issue a refund. packages may be dropped off in store and for approved returns, refunds will be processed in 3-4 business days:
43-44 albemarle street
london, w1s 4jj
once your return has been processed, please allow up to 4 business days for your refund to be reflected back to your original payment method. please know we are unable to refund any other payment other than the method used for the original order.