changed your mind? not in love with it?
while we are unable to offer online exchanges currently, we are happy to accept your return within 14 days of the delivery date. please ensure the merchandise you return is in its original condition with tags attached, and packaging included, otherwise we will be unable to accept your return and issue a refund.
to make sure you get exactly what you want this holiday, we’re extending our returns window to january 15th, 2021 for all holiday orders and gifts placed before january 1, 2021.
for us orders, please use the pre-paid return label that was included in your order and drop off your package at a ups drop-off location. if you lost your pre-paid label, please contact customer care at email@example.com
keep in mind that if you do not use our return label, alexander wang is not responsible for any theft or loss during transport; therefore, we suggest you choose a trackable shipping service.
once your package reaches the warehouse, please allow up to 5 to 7 business days (depending on peak times) for your return to be processed. if your return does not meet the conditions listed, the package will be sent back to you.
for further information on the conditions for exercising your right to return, please see the legal area.
once your return has been processed, please allow up to 4 business days for your refund to be reflected back to your original payment method. please know we are unable to refund any other payment other than the method used for the original order.