changed your mind? not in love with it?
1 online return policy
while we are unable to offer online exchanges currently, we are happy to accept your return within 14 days of the delivery date. please ensure the merchandise you return is in its original condition with tags attached, and packaging included, otherwise we will be unable to accept your return and issue a refund.
please request a return with our customer service team at email@example.com. for approved returns, a return label will be provided to you to be shipped back to our warehouse.
please send returns to:
attn: alexander wang online returns
cn logistics limited
2/F, hensey industrial building, 433-441 castle peak road
kwai chung, n.t.
should you decide to use your own shipping service to return your order, please provide customer care with your tracking number to ensure minimal delays in return and refund processing. shipping fees incurred outside of the label provided by our customer care team are unable to be reimbursed.
keep in mind that if you do not use our return label, alexander wang is not responsible for any theft or loss during transport; therefore, we suggest you choose a trackable shipping service.
once received in the warehouse, please allow up to 7 business days for the warehouse to process your return. please ensure to state the order number (aw00xxxxxx) on the courier receipt of the return package to avoid any delay in return process. final acceptance of your return and issuance of refunds are at the brand’s discretion.
should your return not our return guidelines, alexanderwang will not be responsible for return shipping fees and duties to ship the unaccepted goods. should the purchaser wish to have their package returned, all return shipping and fees will be due by the purchaser.
for further information on the conditions for exercising your right to return, please see the legal area.
2in store returns
we are happy to facilitate uk returns in our london flagship within 14 days of the delivery date. please ensure the merchandise you return is in its original condition with tags attached, and packaging included, otherwise we will be unable to accept your return and issue a refund. packages may be dropped off in store and for approved returns, refunds will be processed in 3-4 business days:
43-44 albemarle street
london, w1s 4jj
once your return has been processed, please allow up to 4 business days for your refund to be reflected back to your original payment method. please know we are unable to refund any other payment other than the method used for the original order.