Customer Care

Shopping


Ordering on Alexander Wang Online Store

To make purchases on Alexander Wang Online Store you do not need to register; however, we suggest you create an account to access exclusive areas and services dedicated to our customers.

Item search

To easily browse our catalog, select a category from the navigation menu or browse our selections on the homepage. To find something more specific, use our filters or the website search option.

Product information

On each product page, you will find all available sizes and colors, a description and the composition of the item. Click on the product image to zoom in and see all of the details.

How to order

  1. From the item page, select the desired color and size of the product
  2. Add the product to your Shopping Bag
  3. Once you have finished shopping, click on Shopping Bag
  4. Select a shipping method and a payment method
  5. Enter your shipping details and on the following page, your payment details
  6. Check that the information you entered is correct and click "Buy Now".

After a few minutes you will receive a confirmation email with the details of your order. From this moment on our warehouse will take care of everything and as soon as the order ships we will notify you with another confirmation email.

Order Status

Order being prepared:
The order has been confirmed and we have already sent a confirmation email with the Order Number.

Order has shipped:

As soon as the order is shipped from our warehouse, we will send you a confirmation email with the Tracking Number to track the delivery.

It is possible to check the order status at any time by entering the Order Number in the Follow your Order page. Registered users can also find all information related to their orders in the My Account area.

Product Warranty

Alexander Wang takes pride in the craftsmanship and design of our handbags and accessories. We seek to use only the finest materials and each item we sell is carefully inspected to ensure the highest manufacturing standards.

We recommend that you treat all items with care as natural wear can occur. When not in use, store items in the protective dust bag received with purchase in a cool, dry place. Color grain variations are characteristics of natural leathers and make each item unique. Tonal changes, incidental marks and texture variations should not be considered imperfections. To care for and extend the life of your purchase, prevent exposure to direct light, heat and humidity. Avoid contact with water, cosmetics and any oil-based substances. Care should be taken when in contact with light colored garments or surfaces to prevent color transfer. Professional leather cleaning is recommended.

Alexander Wang handbags from our authorized retailers are guaranteed against defects in materials and workmanship for one year from the date of purchase. It is rare that we experience problems, but we are committed to providing the highest quality of customer service by helping resolve this issue. In the event you experience any hardware or structural issues, please bring the product back to the original authorized retailer with proof of purchase for repair assessment. This limited warranty does not cover standard wear and tear, misuse, or theft. Alexander Wang does not provide repair service or replacement for products purchased from off-price or unauthorized retailers.

Price Adjustment Policy

We are happy to offer price adjustments on items purchased online within seven days from the time you receive your order. Items are only eligible for price adjustment if the exact style, size, and color remains in stock at time of request. All approved price adjustments will be credited to the cardholders in the original form of payment within ten business days.

We are unable to offer a price adjustment on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked-down.

We do not price match items placed on sale with another retailer or online store.

Technical Help

Our website is best viewed with the latest versions of the major browsers. Make sure that you have installed the most updated versions of the browsers that you most frequently use.

If you experience navigation problems, we suggest that you:

If the problem persists, please contact us with the following details:

  • Your operating system (Windows Vista, Mac OS X, etc.)
  • Internet browser and version (Internet Explorer 9, Firefox, Safari,...)
  • The URL that you were trying to access (for example, www.alexanderwang.com).

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