We will respond to every email within 24 hours, Monday to Friday, excluding holidays. You can also call us at our toll-free number 855-AW1-8800 - Monday through Friday from 9 am to 5 pm ET, excluding holidays.
Before initiating your return, we kindly invite you to verify the correct website of your purchase and carefully read the corresponding Return Policy:
- if you placed your order on alexanderwang.com, your order number will start with 4 digits referencing the order date (DDMM) and you should refer to the Returns and Refunds section. - if you placed your order on collection1.alexanderwang.com, your order number will start with aw, and you should follow these instructions.