faq
1. how do i place an order on alexanderwang.com?
add your selected items to your bag and proceed to checkout when you’re ready.
you can check out as a guest or create an alexanderwang account for faster checkout and easy access to current and past orders.
once your order is placed, you’ll receive a confirmation email. if you haven’t received one within 24 hours, please contact customer care.
orders typically cannot be modified or canceled once confirmed, but our customer care team will do their best to assist.
once your order ships, you’ll receive an email with tracking information.
for additional help placing an order, contact customer care.
2. how can i pay?
2.1 payment methods
alexanderwang accepts major credit cards and select digital payment methods.
available payment options will be displayed at checkout based on your location.
you may also securely save your credit card information to your account for faster checkout in the future.
payment authorization is requested when your order is placed.
your card will be charged once your order ships.
2.2 is my payment information secure
yes. all transactions on alexanderwang.com are processed through secure, encrypted connections. for added security, you may be asked to provide your card’s cvv or complete additional verification during checkout.
2.3 what about taxes and duties
applicable taxes are calculated based on your shipping destination and displayed at checkout.
for international orders, please refer to our shipping information for details regarding duties and taxes.
3. how do promotional codes work?
promotional codes are offered from time to time. sign up for our newsletter to be the first to know.
to use a promotional code, enter it at checkout before completing your order. only one promotional code may be applied per order unless otherwise stated.
code not working? check the promotion dates and eligible products first. if everything looks right and you’re still having trouble, contact customer care.
4. how do pre-orders work?
when an item is available for pre-order, the option will appear on its product page along with an estimated ship date.
estimated dates may change. if there is an update to your order or you have questions about its status, please contact customer care.
orders containing both available and pre-order items may ship separately. you’ll only be charged once for shipping.
if your order contains multiple pre-order items with different estimated ship dates, they may ship together based on the latest estimated date.
you’ll receive a confirmation email with tracking information as soon as your order ships.
looking for something you don’t see online? customer care can help.
5. how do i care for my alexanderwang item?
a little care goes a long way.
when not in use, store handbags and accessories in their protective dust bag in a cool, dry place away from direct light, heat and humidity.
natural leather may develop variations in color, grain and texture over time. these characteristics are part of the material and make each piece unique.
avoid contact with water, cosmetics, oils and other substances that may stain or damage the material. take extra care around light-colored clothing and surfaces as color transfer may occur.
for leather goods, professional cleaning is recommended.
6. do you offer price adjustments?
yes. eligible items purchased on alexanderwang.com may receive a price adjustment within seven days of delivery.
the exact style, size and color must still be in stock at the time of your request.
approved adjustments will be credited to your original form of payment within ten business days.
items originally purchased on sale or as part of a limited-time promotion are not eligible for additional price adjustments if the price is reduced further.
alexanderwang does not price match other retailers or online stores.