Requests for information should be made through our Customer Service: click here to contact Customer Service.
If you need any assistance, go to the Customer Service area, where you will find information on orders, shipping, complaint handling, refunds and returning products purchased on the Site, as well as other general information on the services we provide.
For information on our General Terms and Conditions of Use of the Site, click here.
These General Terms and Conditions of Sale (together with the policies referred to herein) regulate the offer, transmission and acceptance of purchase orders relating to products on the Site between us and the Site’s users.
The General Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on the Site through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify the third party's terms and conditions, since we shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of the Site and third parties.
1 orders and products
All orders are subject to e-mail confirmation by us. Please note that the products displayed on the Site may be out-of-stock or discontinued, and availability is not guaranteed. Please note that while we have tried to accurately display the colors of products, the actual colors you see will depend on your monitor and Internet browser and may not be accurate.
All prices are in US Dollars. Prices may change without notice from time to time. The total amount due is inclusive of sales tax applied in accordance with applicable state and local regulations based on your shipping address. The applicable sales tax amount is indicated on the payment page of the cart. The amount appearing on your payment page of the cart may differ from the sales taxes ultimately charged as indicated in the shipping confirmation e-mail.
For Canadian shipments, all prices are inclusive of customs and import duties.
3 shipping costs
You are responsible for the shipping costs associated with the delivery of the products you purchase on the Site as specified on your order confirmation.
4 shipments and delivery
Delivery is deemed complete and title to the products passes to you upon acceptance of shipment by a common carrier.
5 returns and refunds
Please refer to our Return and Refund Policy, which forms an integral part of these General Terms and Conditions of Sale.
The Policy concerns orders made through alexanderwang.com (the “Site”). Our purpose is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to return purchased products.
If you are not satisfied with your order you can return your product provided that the below criteria is met:
- the products have not been used, worn, washed, modified or damaged by you
- the identification tag is still attached to the products with the disposable seal;
- the products are returned in their original packaging;
- unless provided by applicable law, the returned items must be shipped back or returned to our store within the following timeframes:
- fourteen (14) calendar days from receipt for all non-damaged products
- thirty (30) calendar days from receipt for all faulty/damaged products
Please note that, unless they are faulty, certain products cannot be returned:
- sealed products unsealed by you following delivery, where return of such products is unsuitable due to health protection or hygiene reasons;
- products which are made to your specifications or clearly personalized; or
- products which have become inseparably mixed with other items after delivery.
6 binding agreement
Our order confirmation, these General Terms and Conditions of Sale and our other Site policies shall be deemed the final and integrated agreement between you and us on the matters contained in these.
7 general terms and conditions of sale
The laws of the State of New York (without giving effect to its conflicts of law principles) govern all matters arising out of or relating to these General Terms and Conditions of Sale, including, without limitation, their validity, interpretation, construction, performance, and enforcement. All legal proceedings arising out of or in connection with these General Terms and Conditions of Sale shall be brought solely in the City of New York, State of New York.
8 disclaimers and limitations of liability
THE PROVIDER MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE PRODUCTS INCLUDED IN THE SITE NOR AS TO THE MERCHANDISE BEING SOLD TO YOU. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PROVIDER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT, AND THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION OF THE MERCHANDISE CONTAINED ON OUR ORDER CONFIRMATION. THE PROVIDER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE NA SITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
If any provision of these General Terms and Conditions of Sale is determined to be invalid, illegal or unenforceable, the remaining provisions of these General Terms and Conditions of Sale remain in full force to the extent permitted by law.
11 force majeure
Provider shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control.
12 errors and inaccuracies
Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted, and to change or update information at any time without prior notice.