changed your mind? not in love with it?
while we are unable to offer online exchanges currently, we are happy to accept your return within 14 days of the delivery date. please ensure the merchandise you return is in its original condition with tags attached, and packaging included, otherwise we will be unable to accept your return and issue a refund.
to make sure you get exactly what you want this holiday, we’re extending our returns window to january 15th, 2021 for all holiday orders and gifts placed before january 1, 2021.
for canadian orders, please reach out to us at customer care firstname.lastname@example.org and specify which items you will be returning to our customer service team. for approved returns, our team will provide you with a return shipping label and required commercial invoice.
keep in mind that if you do not use our return label, alexanderwang is not responsible for any theft or loss during transport.
once your package is received in our warehouse, please allow up to 5 to 7 business days for return processing.
for further information on the conditions for exercising your right to return, please see the legal area.
once your return has been processed, please allow up to 4 business days for your refund to be reflected back to your original payment method. please know we are unable to refund any other payment other than the method used for the original order.