Customer Service

TERMS AND CONDITIONS

Consent
The Alexander Wang, Inc. website and related services are made available to you pursuant to the following terms and conditions and any other rules posted on our site (collectively, the "Terms and Conditions”). By visiting Alexander Wang, Inc., you are accepting and consenting to the practices described in the Terms and Conditions. We may modify the Terms and Conditions periodically and your continued use of this site following such change shall signify your agreement to be bound by the modified terms and conditions.

Online Privacy Policy The Alexander Wang, Inc. website is provided and managed by Create the Group, through its offices in the United States ("Alexander Wang, Inc. /we/us").

Alexander Wang, Inc. recognizes the importance of protecting the privacy of personal and financial information. We have instituted strict policies and security measures to protect your information. When you register online with Alexander Wang, Inc. or use our online store to place an order with our online sales associates, you give us your consent to process and use your personal data in accordance with this online privacy policy. This Privacy Policy applies to all users of this website.

Information Collected by Alexander Wang Alexander Wang, Inc. collects personal data from visitors to the website who register their information or who use the online store. We also use cookies (see more below) and track IP addresses so we can improve our services and enhance your Alexander Wang, Inc. experience. Alexander Wang, Inc. does not collect personally identifiable information from anyone under the age of eighteen. If you are under eighteen, please ask your parents to register and/or use the online store. Please do not submit any personal details if you are under eighteen years of age.

When you use our site with or without creating an account, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your information change, please notify us immediately at customercare@alexanderwang.com.

Usage of Provided Information Alexander Wang, Inc. uses the information you provide to register with the website to administer our website services, and/or to process any orders you may place online. We will send you announcements or communications by email only if you give us your permission by submitting your personal details. Otherwise, we use your information only to review our performance and to improve our services to you, or to communicate with you about your order.

Information Sharing Policy Alexander Wang, Inc. does not sell, rent or disclose our client's names, addresses, email addresses or other personal information to any non- Alexander Wang, Inc. entity. We may share client information within the Alexander Wang, Inc. organization, so that you may be informed of other products that may be of interest to you. We do not disclose your information to third parties, unless required by law or in connection with a legal claim or proceeding. If Alexander Wang, Inc. is acquired by another entity, information about Alexander Wang, Inc. clients may be made available to the new entity.

Security
Alexander Wang, Inc. uses appropriate security measures to protect the information you give us. However, while we take all reasonable steps to protect your personal information, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this is due to our negligence.

Software
Cookies are pieces of information a web site can send to your computer's browser for record-keeping purposes. We use cookies to ascertain which web pages are visited and how often, to make our web site more user friendly, and to give you a better experience when you return to the website. Most web browsers automatically accept cookies, but you do not have to accept them. To disable cookies, you should access the "help" tab on your browser or read the information that came with your browser software. However, your visit to our website will be significantly enhanced if cookies are not disabled.

This site makes extensive use of Javascript. If you are encountering difficulties on our site, please ensure you have Javascript enabled in your browser.

Acceptance of Privacy Policy and Modifications By accessing and using the Alexander Wang, Inc. website, you consent to our collection, use and disclosure of your information as described in this privacy policy. Alexander Wang, Inc. reserves the right occasionally to make changes to its privacy policy or practices. You should therefore review this page from time to time to get updated information including in particular, each time you use the online store and ordering facility. We will notify you of any changes in our privacy policy by posting the modifications on our website.

If you are registered with us and would like to delete your registration and personal details from our database, please contact customercare@alexanderwang.com.

Contact Us If you have any comments or queries regarding our privacy policy, please contact us.

Trade Mark and Copyright

The Alexander Wang, Inc. trade mark logo may be in use and/or registered in more than one country and your use and access of our website does not give you any rights to use our trade mark. All content included on this website (including, without limitation, the trade mark of Alexander Wang, Inc., logos, graphics, text, photos, designs, icons, images, data and software) is the property of Alexander Wang Inc., and as such is protected by international and US copyright and other intellectual property laws. Any copyright or other intellectual property in these web pages is owned by, or licensed to us. It is absolutely prohibited for you to reproduce all or any part of the contents of this website except in accordance with this agreement. We grant you the following limited license to copy the contents of this website:

  • You may download or print pages from this web site for your own personal use only and you may not make any modification to them.
  • You may re-copy, extract or forward pages from this website to a third party for their personal use only, provided you:
    • Do not make any modifications to the extract or pages before re-copying, extracting or forwarding;
    • Acknowledge that the extract is from this website;
    • Include the URL address of this website on the extract;
    • Notify the third party that use and further copying of the extract by them is subject to the terms of this license.

The following acts are forbidden under the limited license granted to you:

  • You may not incorporate any part of this website into any other work or publication, including incorporation into an electronic work without our prior written consent.
  • You may not frame this website within any website controlled by you.