Customer Service

TERMS AND CONDITIONS

Consent
The Alexander Wang, Inc. website and related services are made available to you pursuant to the following terms and conditions and any other rules posted on our site (collectively, the "Terms and Conditions”). By visiting Alexander Wang, Inc., you are accepting and consenting to the practices described in the Terms and Conditions. We may modify the Terms and Conditions periodically and your continued use of this site following such change shall signify your agreement to be bound by the modified terms and conditions.

Online Privacy Policy
The Alexander Wang, Inc. website is provided and managed by Create the Group, through its offices in the United States ("Alexander Wang, Inc. /we/us").

Alexander Wang, Inc. recognizes the importance of protecting the privacy of personal and financial information. We have instituted strict policies and security measures to protect your information. When you register online with Alexander Wang, Inc. or use our online store to place an order with our online sales associates, you give us your consent to process and use your personal data in accordance with this online privacy policy. This Privacy Policy applies to all users of this website.

Information Collected by Alexander Wang
Alexander Wang, Inc. collects personal data from visitors to the website who register their information or who use the online store. We also use cookies (see more below) and track IP addresses so we can improve our services and enhance your Alexander Wang, Inc. experience. Alexander Wang, Inc. does not collect personally identifiable information from anyone under the age of eighteen. If you are under eighteen, please ask your parents to register and/or use the online store. Please do not submit any personal details if you are under eighteen years of age.

When you use our site with or without creating an account, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your information change, please notify us immediately at customercare@alexanderwang.com.

Usage of Provided Information
Alexander Wang, Inc. uses the information you provide to register with the website to administer our website services, and/or to process any orders you may place online. We will send you announcements or communications by email only if you give us your permission by submitting your personal details. Otherwise, we use your information only to review our performance and to improve our services to you, or to communicate with you about your order.

Information Sharing Policy
Alexander Wang, Inc. does not sell, rent or disclose our client's names, addresses, email addresses or other personal information to any non- Alexander Wang, Inc. entity. We may share client information within the Alexander Wang, Inc. organization, so that you may be informed of other products that may be of interest to you. We do not disclose your information to third parties, unless required by law or in connection with a legal claim or proceeding. If Alexander Wang, Inc. is acquired by another entity, information about Alexander Wang, Inc. clients may be made available to the new entity.

Security
Alexander Wang, Inc. uses appropriate security measures to protect the information you give us. However, while we take all reasonable steps to protect your personal information, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this is due to our negligence.

Software
Cookies are pieces of information a web site can send to your computer's browser for record-keeping purposes. We use cookies to ascertain which web pages are visited and how often, to make our web site more user friendly, and to give you a better experience when you return to the website. Most web browsers automatically accept cookies, but you do not have to accept them. To disable cookies, you should access the "help" tab on your browser or read the information that came with your browser software. However, your visit to our website will be significantly enhanced if cookies are not disabled.

This site makes extensive use of Javascript. If you are encountering difficulties on our site, please ensure you have Javascript enabled in your browser.

Acceptance of Privacy Policy and Modifications
By accessing and using the Alexander Wang, Inc. website, you consent to our collection, use and disclosure of your information as described in this privacy policy. Alexander Wang, Inc. reserves the right occasionally to make changes to its privacy policy or practices. You should therefore review this page from time to time to get updated information including in particular, each time you use the online store and ordering facility. We will notify you of any changes in our privacy policy by posting the modifications on our website.

If you are registered with us and would like to delete your registration and personal details from our database, please contact customercare@alexanderwang.com.


Contact Us
If you have any comments or queries regarding our privacy policy, please contact us.

Trade Mark and Copyright

The Alexander Wang, Inc. trade mark logo may be in use and/or registered in more than one country and your use and access of our website does not give you any rights to use our trade mark. All content included on this website (including, without limitation, the trade mark of Alexander Wang, Inc., logos, graphics, text, photos, designs, icons, images, data and software) is the property of Alexander Wang Inc., and as such is protected by international and US copyright and other intellectual property laws. Any copyright or other intellectual property in these web pages is owned by, or licensed to us. It is absolutely prohibited for you to reproduce all or any part of the contents of this website except in accordance with this agreement. We grant you the following limited license to copy the contents of this website:

  • You may download or print pages from this web site for your own personal use only and you may not make any modification to them.
  • You may re-copy, extract or forward pages from this website to a third party for their personal use only, provided you:
    • Do not make any modifications to the extract or pages before re-copying, extracting or forwarding;
    • Acknowledge that the extract is from this website;
    • Include the URL address of this website on the extract;
    • Notify the third party that use and further copying of the extract by them is subject to the terms of this license.

The following acts are forbidden under the limited license granted to you:

  • You may not incorporate any part of this website into any other work or publication, including incorporation into an electronic work without our prior written consent.
  • You may not frame this website within any website controlled by you.

AlexanderWang.com Gift Guide Giveaway – Official Rules

General Information:
The sponsor of the " "AlexanderWang.com Gift Guide Giveaway”” (the "Giveaway”) is Alexander Wang Corporation (the "Sponsor”), having a place of business at 386 Broadway, New York, NY 10013. The Giveaway is subject to the following official rules (these "Official Rules”). Entries must be submitted by December 21, 2012 at 11:59:59 p.m. (EST).

NO PURCHASE OR FEE IS NECESSARY TO ENTER OR WIN, NOR WILL IT INCREASE THE ODDS OF WINNING. BUYING WILL NOT HELP YOU WIN. YOUR CHANCES OF WINNING WITHOUT MAKING A PURCHASE ARE THE SAME AS THE CHANCES OF SOMEONE WHO PURCHASES SOMETHING. THE GIVEAWAY IS VOID WHERE PROHIBITED, TAXED OR RESTRICTED BY LAW. ALL FEDERAL, STATE AND LOCAL LAWS AND REGULATIONS APPLY. PARTICIPATION CONSTITUTES ENTRANT'S FULL AND UNCONDITIONAL AGREEMENT TO AND ACCEPTANCE OF THESE OFFICIAL RULES.

THE GIVEAWAY IS FOR PLAY IN THE 50 UNITED STATES AND DISTRICT OF COLUMBIA ONLY AND WILL BE GOVERNED BY U.S. LAW. DO NOT ENTER UNLESS YOU ARE ELIGIBLE AND LOCATED THERE AT THE TIME OF ENTRY.

Eligibility:
The Giveaway is open to individuals who are, at the time they submit their entry to the Giveaway: (1) legal residents of one of the 50 United States or the District of Columbia; and (2) over the age of 18 (19 for residents of Alabama and Nebraska). The following are not eligible to participate: employees, agents or representatives of the Sponsor, its parent corporations and subsidiaries, its affiliated companies, its advertising and promotion agencies, its sponsors or suppliers of materials, Prizes (as defined below) and/or services related to the Giveaway, and/or any other person directly associated with the holding of the Giveaway; as well as those employees, agents or representatives’ immediate families members (parents, siblings, children (including "step”)), legal or common law spouse, and/or any persons residing with them.

Giveaway Period:
The Giveaway begins on November 28, 2012 at approximately 12:01:00 a.m. (EST) and ends on December 21, 2012 at 11:59:59 p.m. (EST) (the "Giveaway Period”).

How to Enter. No Purchase Necessary:
An individual wishing to submit an entry (an "Entrant”) may do so in one of two ways:

(1) Internet Entries. Entrants may submit entry on the Internet by going to www.AlexanderWang.com/entertowin (the "Entry Page”) on the AlexanderWang.com website the ("Entry Page”) on the AlexanderWang.com website (the "AW Site”) and following the on-screen instructions. Internet entries will be deemed made when received by the AW Site. All Internet entries must be made on or before December 21, 2012 at 11:59:59 p.m Entrants submitting an Internet entry must have a valid e-mail address. In the event of a dispute regarding the identity of an Entrant submitting an Internet entry, the entry will be deemed made by the authorized account holder of the e-mail address (defined as the natural person who is assigned the e-mail address by an Internet access provider, online service provider, or other organization responsible for assigning e-mail addresses for the domain associated with such e-mail address).

(2) Mail-In Entries. Entrants may submit an entry by mail by sending, via United States Postal Service, First Class Mail, postage paid, a 3” x 5” index card (or an envelope containing a 3” x 5” index card), to: AlexanderWang.com Gift Guide Giveaway, c/o Alexander Wang Corp., 386 Broadway, New York, NY 10013. The index card must contain all of the following information: Entrant’s full name, phone number and address (e-mail address optional). Mail-In entries will be deemed made when postmarked by the United States Postal Service. All Mail-In entries must be made on or before December 18, 2011 at 11:59:59 p.m. (EST) and received no later than December 24, 2012.

The following entries may be disqualified, in Sponsor’s sole discretion: Internet entries that are incomplete, illegible, lost, late, incorrectly addressed, misdirected, garbled, or incompletely received, for any reason; and Mail-In entries that are incomplete, illegible, lost, late, incorrectly addressed, misdirected, or received postage-due. The Sponsor may, in its sole discretion, disqualify any Entrant it finds to be tampering with the entry process or the operation of the Giveaway, or acting in violation of these Official Rules or in an unsportsmanlike or disruptive manner.

Limitation on Number of Entries:
Only one entry per person, e-mail address and/or household is permitted (regardless of the method of entry). Multiple entries violating this limitation will result in a disqualification of all such entries.

Odds of Winning:
Odds of winning depend on the number of eligible entries received during the Giveaway Period.

Prize and Selection of Winner:
On or after December 24, 2012, one (1) Entrant shall be selected as potential winner of the Giveaway (the "Winner”) by a randomly selected drawing conducted by Sponsor (or an unaffiliated third party). Subject to compliance with these Official Rules, the Winner will become eligible to receive the Giveaway Prize (the "Prize”), consisting of a selection of merchandise featured in the gift guide in the amount of Five Thousand Dollars (US $5,000) for full-price merchandise on the AW Site. The approximate retail value (ARV) of the Prize is Five Thousand Dollars ($5,000). Any difference between the stated value and actual value will not be awarded.

Without limitation of any other provision in these Official Rules, the Prize is subject to the following terms and conditions:

-The Winner may use the Prize balance towards full-price merchandise offered for sale on the AW Site at the time of redemption, items must be featured in the 12 days of gifting or in the gift guide subject to availability. Sale merchandise is excluded. The Winner will coordinate with Sponsor’s customer care representative who will assist him/her in redeeming the Prize for merchandise. Sales tax and/or shipping charges may apply.

-The Prize must be redeemed in no more than two (2) total transactions (i.e., in either one or two "checkouts” with the customer care representative, but not more), and within six (6) months of Prize delivery. Any Prize balance remaining after those two transactions, and/or after such time, shall be forfeited.

-No returns, exchanges or credits permitted, except in the event of any defective merchandise, or with Sponsor’s consent (in its sole discretion).

-All federal, state, and/or local taxes are the sole responsibility of the Winner. The value of the Prize may be taxable as income to the Winner.

-No Prize substitution or cash redemption will be allowed by the Winner.

-The Prize is not transferable.

-The Winner may be required to register on the AW Site to use the Prize.

-Sponsor reserves the right to substitute a prize of equal or greater value if the Prize becomes unavailable for any reason whatsoever.

-If the Prize is not claimed or used, no compensation will be awarded to the Winner.

-All terms, conditions and policies of the AW Site (as published on the AW Site and may be in effect from time to time) shall apply to the Winner’s use of the Prize and the AW Site and transactions made on or through the AW Site.

Winner Notification and Qualification:
The Sponsor will attempt to notify the Winner by e-mail, mail and/or telephone, at the contact information supplied in the winning entry. The name of the Winner will also be posted on the Entry Page on or about December 27, 2011. In order to qualify for the Prize, the Winner must return to the Sponsor, within 10 days of the date notice or attempted notice is sent (or such additional time as Sponsor may permit in its sole discretion), a form of document(s) as provided by the Sponsor with the Winner’s notification (the "Declaration Form”), which may include one or more of the following: an affidavit or other declaration of eligibility and compliance with these Official Rules, and ratification of the terms, conditions, agreements and grant of rights contained in them, including a liability release and (except where prohibited by law) a publicity release; and an IRS form W-9 (or other form as may be applicable). Failure of a Winner to timely return a fully and properly completed Declaration Form, or failure to meet any of the terms and conditions of these Official Rules, may result in the Winner’s disqualification in the Sponsor’s sole discretion. If the Sponsor is unable to notify a Winner, if the notification is returned as undeliverable, or if the Winner’s Declaration Form is untimely, incomplete, or shows that Winner is not in compliance with the Official Rules, the Sponsor may, in its sole discretion, disqualify the Winner. In that event, the Sponsor will select an alternate Winner from all other eligible entries in substitution for the disqualified Winner, who shall be eligible to qualify for the Prize subject to the terms and conditions of these Official Rules. If an alternate Winner is disqualified, further alternate Winners will be selected until the Prize is awarded.

Prize Delivery:
The Winner will be informed by e-mail, mail and/or telephone as to how to take possession of and redeem the Prize.

Limitation and Disclaimers of Liability:
SPONSOR, ITS PARENT COMPANIES, SUBSIDIARIES, AFFILIATES, PARTNERS, ADVERTISING AND PROMOTIONAL AGENCIES, SPONSORS OR SUPPLIERS OF MATERIALS, PRIZES AND/OR SERVICES RELATED TO THE GIVEAWAY, THE RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, REPRESENTATIVES, SHAREHOLDERS AND INSURERS OF EACH OF THE FOREGOING, AND ANY OTHER PERSON DIRECTLY ASSOCIATED WITH THE HOLDING OF THE GIVEAWAY, (COLLECTIVELY, THE "RELEASED PARTIES”), ASSUME NO, AND EXPRESSLY DISCLAIM LIABILITY FOR ALL CLAIMS, DAMAGES, LOSSES OR INJURY RELATED TO OR ARISING FROM: (1) AN ENTRANT’S PARTICIPATION OR AN ATTEMPT TO PARTICIPATE IN THE GIVEAWAY; AND/OR (2) TECHNICAL PROBLEMS OR MALFUNCTIONS RELATED TO THE GIVEAWAY OR WHICH MAY AFFECT ITS OPERATION, ADMINISTRATION, SECURITY OR IMPARTIALITY, INCLUDING BUT NOT LIMITED TO: HARDWARE OR SOFTWARE ERRORS; ERRORS OR LIMITATIONS IN COMPUTER, TELEPHONE, CABLE, SATELLITE, NETWORK, ELECTRONIC OR INTERNET CONNECTIVITY; ERRORS OR LIMITATIONS OF INTERNET PROVIDERS, SERVERS, HOSTS OR OTHER PROVIDERS; LOST, LATE, DELAYED OR INTERCEPTED TRANSMISSIONS, OR THE FAILURE OF ANY TRANSMISSIONS TO BE SENT OR RECEIVED; JUMBLED, GARBLED OR FAULTY DATA TRANSMISSIONS; THE INACCESSIBILITY OF, OR CONGESTION ON, THE AW SITE FOR ANY REASON; UNAUTHORIZED HUMAN OR NON-HUMAN INTERVENTION OF THE OPERATION OF AW SITE (AND/OR SPONSOR’S SYSTEMS, SERVERS AND DATA THEREON); TYPOGRAPHICAL ERRORS IN THE ANNOUNCEMENT OF THE PRIZE OR THESE OFFICIAL RULES, OR ANY DATA CONTAINED ON THE AW SITE; OR FOR ANY OTHER CAUSE BEYOND SPONSOR’S CONTROL. USE OF THE AW SITE IS AT THE USER’S OWN RISK. ENTRANT AGREES THAT IN NO EVENT SHALL THE RELEASED PARTIES’ TOTAL AGGREGATE LIABILITY FOR ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE GIVEAWAY OR THESE OFFICIAL RULES EXCEED SUCH ENTRANT’S ACTUAL OUT-OF-POCKET COSTS OF ENTERING AND PARTICIPATING IN THE GIVEAWAY, AND SHALL NOT INCLUDE ANY AWARD OF ATTORNEYS’ FEES, OR ANY INDIRECT, PUNITIVE, INCIDENTAL AND/OR CONSEQUENTIAL DAMAGES (WHICH DAMAGES ARE EXPRESSLY DISCLAIMED BY THE RELEASED PARTIES AND WAIVED BY THE ENTRANT).

IN THE EVENT OF TECHNICAL PROBLEMS OR MALFUNCTIONS, UNAUTHORIZED HUMAN OR NON-HUMAN INTERVENTION, OR ANY OTHER CAUSE BEYOND SPONSOR’S CONTROL THAT COULD COMPROMISE OR AFFECT THE OPERATION, ADMINISTRATION, SECURITY OR IMPARTIALITY, SPONSOR MAY, IN ITS SOLE DISCRETION, EITHER: (1) SUSPEND THE GIVEAWAY TO ADDRESS THE ISSUE AND RESUME IT AT A TIME AND IN A MANNER THAT CONFORMS TO THE SPIRIT OF THESE OFFICIAL RULES; OR (2) CANCEL THE GIVEAWAY AND AWARD THE PRIZE AS CONTEMPLATED UNDER THESE OFFICIAL RULES FROM THOSE ELIGIBLE ENTRIES RECEIVED UP UNTIL SUCH TIME.

Release:
BY PARTICIPATING IN THE GIVEAWAY, ALL ENTRANTS HEREBY: (1) AGREE TO BE BOUND BY THE TERMS OF THESE OFFICIAL RULES; (2) FOREVER RELEASE, INDEMNIFY AND HOLD THE RELEASED PARTIES HARMLESS FROM ANY AND ALL LIABILITY FOR INJURIES, LOSSES OR DAMAGES OF ANY KIND THAT RESULT, IN WHOLE OR IN PART, DIRECTLY OR INDIRECTLY, FROM ENTRY OR ATTEMPTED ENTRY AND PARTICIPATION IN THE GIVEAWAY, AND/OR (IF A WINNER) THE ACCEPTANCE, POSSESSION, USE, MISUSE OR NON-USE OF THE PRIZE; AND (3) (IF A WINNER) GRANT TO SPONSOR AND ITS DESIGNEES (AND AGREE TO CONFIRM SUCH GRANT IN WRITING PROMPTLY UPON SPONSOR’S REQUEST), THE RIGHT TO USE HIS/HER NAME, TOWN AND STATE OF RESIDENCE, AND STATEMENTS CONCERNING THE GIVEAWAY, PRIZE AND/OR SPONSOR, THROUGHOUT THE WORLD AND IN ANY AND ALL MEDIA NOW OR HEREAFTER KNOWN, WITHOUT COMPENSATION OR FURTHER CONSENT, FOR PURPOSES OF PROMOTION AND PUBLICITY, EXCEPT WHERE PROHIBITED BY LAW.

Official Rules and Winner’s List:
For a copy of these Official Rules or name of the Winner, send a self-addressed stamped envelope (WA and VT residents may omit return postage) with a written request to "AlexanderWang.com Gift Guide Giveaway”, c/o Alexander Wang Corp., 386 Broadway, New York, NY 10013.

Personal Information:
General access and use of the AW Site is governed by the site’s terms and conditions (including its privacy policy), currently located at http://www.AlexanderWang.com/customer-service/terms-and-conditions, as may be in effect from time to time, which is incorporated here by reference. By accessing and using the AW Site, you agree to all of the site’s terms and conditions. Separately, Entrants of the Giveaway are required to submit certain personally identifiable information to Sponsor, in order to register their entry. Entrants agree that Sponsor may use such information in order to administer the Giveaway, enforce these Official Rules, respond to comments and questions, notify an Entrant if they are a potential Winner of the Giveaway, send communications from time to time regarding Sponsor and/or Sponsor’s sites, products, programs or promotions, and for internal and business purposes. Entrants who receive any promotional or advertising communications from Sponsor not related to the Giveaway may choose to opt out of receiving those communications at any time by following the directions provided in them, or by contacting Sponsor by mail at the address first written above or by e-mail at customercare@AlexanderWang.com. Sponsor will not sell or share your personally identifiable information submitted in connection with the Giveaway, except Sponsor may share such information within the Alexander Wang family of companies, and may sometimes hire trusted companies to assist in the administration of the AW Site, programs and promotions who may have limited access to such information for the sole purpose of performing their services.

Applicable Laws and Dispute Resolution:
The construction, validity, interpretation and enforceability of these Official Rules shall be governed by the laws of the State of New York, without regard to principles of conflicts of laws. Any and all disputes arising out of or related to the Giveaway (including these Official Rules) will be resolved individually, and without resort to class action, exclusively by a state or federal court located in New York, NY. Should there be a conflict between the laws of the State of New York and any other laws, the conflict will be resolved in favor of the laws of the State of New York. If any provision of these Official Rules are found by a court of competent jurisdiction to be illegal, unenforceable or void, then such provision will be deemed stricken but each other provision will be enforced to fullest extent permitted by law. Sponsor’s failure to enforce any provision of these Official Rules shall not constitute a waiver of that provision.

© 2012 Alexander Wang Corporation. Alexander Wang is a registered trademark of Sponsor in the U.S. and other jurisdictions. All rights reserved.

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