Customer Service

SHIPPING POLICY

Please note that we currently only offer shipping within the domestic United States.

All orders are shipped UPS Ground or UPS 2nd Day Air and will require an adult signature upon delivery. Orders cannot be shipped to P.O. boxes or APO/FPO addresses, which are not available through UPS. Orders cannot be shipped COD.

All shipments within the domestic US are shipped via UPS. To estimate the total delivery time for your purchase, please allow one to two business days to process your order for shipment in addition to the time indicated by your preferred shipping method (i.e. UPS Ground, UPS 2nd Day Air). Orders are processed and delivered Monday through Friday, excluding holidays. In general orders placed by noon EST will be processed within one business day. Orders placed after noon EST will be processed within two business days. Please note that during a launch of a sale orders may take up to one additional business day for processing due to high order volume. Alexander Wang, Inc. cannot be responsible for unanticipated delays.

Shipping Methods and Estimated Fees within Domestic U.S
  • $10 Ground –Order Total less than $100
  • $15 Ground- Order Total more than $100
  • $25 2 Day Air and Ground Shipments to Hawaii and Alaska

The shipping fee will be adjusted upon check-out based on the destination of your order.

A confirmation email will be sent to you once your purchase has been shipped, which will include the tracking number of your shipment. If you are not completely satisfied or if there is a discrepancy with your order, please retain all documentation/packaging and contact us immediately by sending an email to customercare@alexanderwang.com or calling 851-AW1-8800.

Ground Delivery
All ground orders should arrive in approximately five to seven business days after shipping if ordered by 12pm EST.

2nd Day Delivery
Your order should arrive in two business days after shipping if ordered by 12:00pm EST. Please note 2nd day orders placed before 12pm EST Friday, or on Saturday or Sunday, will be processed Monday and should arrive in two business days after shipping. 2nd day orders placed after 12:00pm EST Friday, or on Saturday or Sunday, will be processed Tuesday and should arrive in two business days after shipping. Some zip codes are not available for this service.

Shipping Promotions
Occasionally we run free shipping promotions. To be notified by email, simply sign up via our mailing list on our home page. Please note that shipping promotions will be applied to your order upon checkout.

Insurance
Alexander Wang insures each purchase from the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for purchased goods passes on to you. If you have specified a recipient other than yourself for delivery purposes, then you accept that evidence of a signature by them, or at that delivery address is evidence of delivery by Alexander Wang and transfer of responsibility in the same way.