Customer Service

For any INTERNATIONAL inquiries please select your country of shipping.

For all DOMESTIC inquiries please see the contact information below.

Domestic Order Inquiries

If you have a question about any aspect of your order or our website please contact one of our customer care representatives Monday – Friday 9am-5pm, EST, excluding holidays. Please note, our domestic customer care team cannot assist with international online orders. Our customer care representatives may be reached via:

Email: customercare@alexanderwang.com Voice: 855-AW1-8800.

Calls from outside the USA will be charged at international rates.

Repair Inquiries

ALEXANDER WANG products from authorized retailers are guaranteed against defects in materials and workmanship for one year from the date of purchase. In the event you experience any issues, please bring the product back to the original retailer for repair. If you are unable to attain assistance from the authorized retailer, please submit proof of purchase along with pictures of the damage to customercare@alexanderwang.com and we will be happy to assess the problem.

Product Advice

We will be happy to assist with product or styling advice. Please contact our customer care department and your question will be addressed within one to two business days.

Voice: 212-532-3103 Fax: 212-532-3110

Corporate Affairs: corporate@alexanderwang.com Wholesale Sales: sales@alexanderwang.com Press Inquiries: press@alexanderwang.com Human Resources: hr@alexanderwang.com Intern Program: internships@alexanderwang.com