Shopping

Product Warranty

Alexander Wang takes pride in the craftsmanship and design of our handbags and accessories. We use only the finest materials and each item we sell is carefully inspected to guarantee our manufacturing standards.

We recommend that you treat this item with care as natural wear can occur. When not in use, store this item in the protective dust bag received with purchase in a cool, dry place. Color grain variations are characteristics of natural leathers and make each item unique. Tonal changes, incidental marks and texture variations should not be considered imperfections. To care for and extend the life of your purchase, prevent exposure to direct light, heat and humidity. Avoid contact with water, cosmetics and any oil-based substances. Care should be taken when in contact with light colored garments or surfaces to prevent color transfer. Professional leather cleaning is recommended.

Alexander Wang handbags from authorized retailers are guaranteed against defects in materials and workmanship for one year from the date of purchase. It is rare that we experience problems, but we are committed to providing the highest quality of customer service by helping resolve this issue.

In the event you experience any issues, please bring the product back to the original authorized retailer with proof of purchase for repair.

This warranty does not cover standard wear and tear or theft. Alexander Wang does not provide repair service or replacement for products purchased from off-price retailers. Purchases from unauthorized retailers are also excluded from this warranty.

Pre-order

You can pre-order a selection of products before they reach the boutiques. They will be conveniently delivered to the address you prefer as soon as they are available in our stock.

In the Product Page of pre-order items you will also find their expected shipping date.
If your order includes both products that are already in stock and pre-order items, the products will be shipped at two different times, but you will only be charged once for delivery. If you purchase more than one pre-order item with different expected shipping dates, the products will be sent all together on the latest expected date.
You will receive a confirmation e-mail as soon as we ship your parcel.

In order to save your credit card details, an amount of 1 USD could be authorized at the moment of the pre-order. The total amount of your order will be charged at the time of shipping. Pre-order products cannot be paid in cash on delivery.

Start your shopping

To browse our catalogue, select one of the options from the list of categories or see our product selections.

Click on the photo of the product you are interested in to see it in more detail.

Pricing

While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will consider the order canceled.

Price Adjustment Policy

We are happy to offer a sale price adjustment on items purchased online within seven days of item being placed on sale. Items are only eligible for price adjustment if the exact style, size, and color remains in stock at time of request. All approved price adjustments will be credited to the cardholders in the original form of payment within ten business days.

We are unable to offer a price adjustment on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked-down.

We do not price match items placed on sale with another retailer or online store.

Change region

You are being redirected to the United States website

Changing your region will give you the correct pricing, delivery times and shipping costs for your destination. Please be aware that the price for an item may vary based on your shipping destination to reflect local market pricing.

Please note, you may lose the contents of your Shopping Bag and need to sign in again if you change regions.

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Change region

You are being redirected to the United States website

Changing your region will give you the correct pricing, delivery times and shipping costs for your destination. Please be aware that the price for an item may vary based on your shipping destination to reflect local market pricing.

Please note, you may lose the contents of your Shopping Bag and need to sign in again if you change regions.

ContinueCancel

Change region

You are being redirected to the United States website

Changing your region will give you the correct pricing, delivery times and shipping costs for your destination. Please be aware that the price for an item may vary based on your shipping destination to reflect local market pricing.

Please note, you may lose the contents of your Shopping Bag and need to sign in again if you change regions.

ContinueCancel

Change region

You are being redirected to the United States website

Changing your region will give you the correct pricing, delivery times and shipping costs for your destination. Please be aware that the price for an item may vary based on your shipping destination to reflect local market pricing.

Please note, you may lose the contents of your Shopping Bag and need to sign in again if you change regions.

ContinueCancel