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Welcome to the Customer Care service for Alexander Wang Online Store.

For instant answers to frequent enquiries about Alexander Wang Online Store and your online shopping experience, please browse our Customer Care topics.

Repair Inquiries:  

ALEXANDER WANG products from authorized retailers are guaranteed against defects in materials and workmanship for one year from the date of purchase. In the event you experience any issues, please bring the product back to the original retailer for repair. If you are unable to attain assistance from the authorized retailer, please contact our customer care representatives by e-mail or telephone:  


By telephone


Call our toll-free number 855-AW1-8800 Monday through Friday, from 9 a.m. to 5 p.m. EST. If you call from a cell phone, standard airtime rates will apply. 


By e-mail


Fill in the form on this page.

A Customer Care representative will be glad to assist you Monday through Friday excluding holidays, from 9 a.m. to 5 p.m. EST.

  
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N.B. When you e-mail us, please don't include any Credit Card information because the e-mail system is not protected.

Your personal information will be processed by YOOX S.p.A., with registered office at Via Nannetti 1, 40069 Zola Predosa (BO), Italy (“YOOX”), the Data Controller, exclusively to answer your request for information. Your data will be processed by the personnel responsible for managing the website and providing related services, the specific services referred to in your request, information systems.

Consult our Privacy Policy for information on the data processors and your rights according to article 7 of Italian legislative decree 196/2003.


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Changing your region will give you the correct pricing, delivery times and shipping costs for your destination. Please be aware that the price for an item may vary based on your shipping destination to reflect local market pricing.

Please note, you may lose the contents of your Shopping Bag and need to sign in again if you change regions.

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Change region

You are being redirected to the United States website

Changing your region will give you the correct pricing, delivery times and shipping costs for your destination. Please be aware that the price for an item may vary based on your shipping destination to reflect local market pricing.

Please note, you may lose the contents of your Shopping Bag and need to sign in again if you change regions.

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Change region

You are being redirected to the United States website

Changing your region will give you the correct pricing, delivery times and shipping costs for your destination. Please be aware that the price for an item may vary based on your shipping destination to reflect local market pricing.

Please note, you may lose the contents of your Shopping Bag and need to sign in again if you change regions.

ContinueCancel

Change region

You are being redirected to the United States website

Changing your region will give you the correct pricing, delivery times and shipping costs for your destination. Please be aware that the price for an item may vary based on your shipping destination to reflect local market pricing.

Please note, you may lose the contents of your Shopping Bag and need to sign in again if you change regions.

ContinueCancel